CASTALIO GUARANTEE REGISTRATION CARD
By this Stamping and signature the retailer has confirmed that information on this form is correct.
CASTALIO 3 X GUARANTEE
- Abrasion resistance
- Light fastness
- Resistance to household staining
CASTALIO 3 X GUARANTEE
- Abrasion resistance
- Light fastness
- Resistance to household staining
Conditions Of Guarantee
Our Guarantee is valid for Castalio Collections 12mm flooring coverings which have been laid in rooms where they are exposed to the normal wear for their recommended End Use Category according to EN 13329, but not in the event of unusual chemical or mechanical stress. The Guarantee applies for the date of purchase onwards. The Guarantee is not transferable; its terms apply to the first buyer only.
Floor Laying
Castalio Collections 12mm Flooring must be installed by authorised installers or arranged by its dealers. Compliance to international installation methods, every room to room, or every 9m long, there must be a break. We shall therefore not be held any responsible for any warping if customers insist installation without any breakage.
Treatment / Maintenance
Castalio Collections 12mm Flooring is used within the scope of normal usage conditions and it does not extend to defects arising from abuse, faculty care or maintenance, natural disaster, house pests, negligence, fire or accidents or use in violation of instructions by CASTALIO COLLECTIONS 12mm. Entrances should be protected by a mat.
Abrasion Resistance
A claim under the guarantee for abrasion defects will be justified if an area of at least one square centimeter of the color has completely rubbed off. However, rub-off defects restricted to the edges of the panels are not covered by the guarantee.
Light fastness
Light fastness according to the Blue wool scale not worse than 6. Test method according to EN 20105. With the exception of natural ageing.
Resistance to Staining
In the event of contamination with following substances: acetone, hand-cream, natural fruit and vegetable drinks, fats, coffee, cola-drinks, nail lacquer or similar products.
Claims
Any claim must be made in written form and be accompanied by the guarantee card - with all the required details completed - and the original sale receipt. The claim must be lodged within 30 days of the defect in question having become apparent.
We reserve the right to inspect the defect ourselves, or to have it inspected by our authorised agents, before recognizing any claim.
Compensation under Guarantee
All compensation under guarantee will be strictly in proportion to the market value of the goods in question. The current value is determined on the basis of the guarantee period. If the claim under guarantee is recognized, the customer will be provided with the necessary replacement panels free of charge by the dealer from who made the original sale. The costs of laying are to be borne by the customer; consequential losses and costs of any nature whatever are not covered by the guarantee. In the event of Castalio Collections 12mm Flooring not being available in the required color, a selection will be made from the product range available at that time.